Last updated: 03-11-2025

At Travodeals.co.uk, we recognise the importance of protecting your privacy and personal information. We are fully committed to handling your data responsibly, transparently, and in accordance with the UK General Data Protection Regulation (UK GDPR) and all applicable UK data protection laws.

This Data Protection Policy explains how we collect, use, store, and protect your personal information when you use our website, make a booking, subscribe to our communications, or contact us by phone. It also outlines your legal rights and how you can exercise them.

Contents

• Who we are and how to contact us
• What data we collect
• How and why we use your personal data
• How we share your data
• Data storage, retention, and international transfers
• How we keep your data secure
• Your rights under data protection law
• Glossary of key terms

1. Important Information and Who We Are

Purpose of This Policy

This policy explains how Travodeals.co.uk (“we”, “us”, “our”) collects and processes your personal data when you use our website, book a trip, sign up to our newsletter, or speak to our team.

Our website and services are intended for customers aged 16 years and above. We do not knowingly collect data relating to children, except when such information is legitimately required to complete a booking made by an adult.

Please read this policy alongside any other privacy notices we may provide at the time of data collection, so that you are fully aware of how and why we use your personal data. This policy complements those notices and does not override them.

2. Controller

Travodeals.co.uk is operated by Friendztravel UK Limited, which acts as the data controller responsible for your personal data.

If you have any questions about this policy or would like to exercise your data protection rights, please contact us:

Email:support@Travodeals.co.uk
Telephone: 0203 051 6999

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) — the UK supervisory authority for data protection:
Website:www.ico.org.uk

However, we would appreciate the opportunity to resolve your concerns directly before you contact the ICO.

3. Updates to This Policy and Your Duty to Keep Us Informed

We may update this policy periodically to reflect changes in our data practices, services, or legal obligations. The latest version will always be available on our website.

It is important that the personal data we hold about you is accurate and current. Please inform us if your personal information changes during your relationship with us.

4. Third-Party Links

Our website may include links or plug-ins to third-party websites. Clicking those links or enabling those connections may allow third parties to collect or share data about you.

We have no control over these external websites and are not responsible for their privacy practices. We recommend reviewing the privacy policy of any website you visit after leaving ours.

5. Data We Collect About You

“Personal data” means any information that can identify you directly or indirectly. It does not include anonymised data where your identity cannot be determined.

We collect, process, and store various types of personal data, including:

• Identity Data: first name, last name, title, date of birth, gender, marital status, and passport details (if required for verification).
• Contact Data: billing address, delivery address, email address, and telephone number.
• Financial Data: limited payment details (processed securely via our payment partners such as WorldPay — we do not store your full card information).
• Transaction Data: details of payments, bookings, and services purchased.
• Technical Data: IP address, browser type and version, operating system, and other technology used to access our site.
• Profile Data: username, password, preferences, feedback, survey responses, and communication history.
• Usage Data: information about how you use our website and services.
• Marketing and Communications Data: your marketing preferences and communication settings.
• Aggregated Data: demographic or statistical information that may be derived from personal data but does not identify you directly.

Special Categories of Data

In limited circumstances, we may collect health-related information where it is necessary to complete your travel booking, such as details regarding mobility assistance, medical needs, or dietary requirements.
We may also request medical clearance (e.g. for travel beyond 28 weeks of pregnancy).
We do not collect data about race, religion, political opinions, or sexual orientation.

If You Choose Not to Provide Your Data

Where we must collect personal data by law or under the terms of a contract, and you fail to provide that data when requested, we may be unable to fulfil your booking or provide services.

6. How We Use Your Personal Data

We use your personal data only where it is lawful to do so. We never sell your personal data.

Purposes for Which We Use Your Data

We may process your data to:

• Provide our travel services: to process bookings, issue confirmations, and manage amendments or cancellations.
• Manage your account and customer relationship: to answer queries, provide support, and maintain service quality.
• Improve your experience: to analyse user behaviour, personalise your experience, and optimise our website.
• Marketing and communications: to send offers and updates (only with your consent).
• Legal and regulatory compliance: to prevent fraud, comply with tax or legal obligations, and cooperate with authorities where required.
• Website improvement: to measure website performance, fix issues, and develop new features.
• Targeted advertising: to display relevant offers (using anonymised or aggregated data).

Legal Bases for Processing

We rely on the following lawful bases to process your personal data:

• Contractual necessity – to provide services and manage bookings.
• Legitimate interests – to enhance user experience, prevent fraud, and improve services.
• Legal obligation – to comply with laws and regulations.
• Consent – for marketing and promotional communications.

7. Disclosure of Your Personal Data

We only share your data when necessary to deliver our services or comply with legal obligations. We do not sell or rent your information.

Your data may be shared with:

• Travel partners and suppliers (airlines, hotels, car rental companies, etc.) to fulfil your booking.
• Third-party vendors providing IT, payment, marketing, and customer support services under strict data protection agreements.
• Professional advisers (lawyers, auditors, insurers) as required.
• Regulatory or legal authorities when required by law.
• Business transferees in the event of a merger, acquisition, or reorganisation (subject to equivalent data protection safeguards).

8. International Data Transfers

Some of our travel partners and service providers are located outside the United Kingdom (UK) and the European Economic Area (EEA). When your data is transferred internationally, we ensure it receives the same level of protection as under UK law by using one or more of the following safeguards:

• Transfers only to countries recognised by the UK as providing adequate data protection.
• Use of Standard Contractual Clauses (SCCs) approved by the ICO.
• Transfers to organisations certified under the UK Extension to the EU–U.S. Data Privacy Framework (for U.S. recipients).

If you would like further information about how we protect your data during international transfers, please contact us at support@Travodeals.co.uk .

9. Data Security

We have implemented appropriate technical, organisational, and administrative measures to prevent your data from being accidentally lost, accessed, altered, or disclosed without authorisation.

Access to personal data is limited to employees, contractors, and trusted partners who require it for legitimate business purposes. They are bound by confidentiality obligations and process your data only as instructed.

We maintain procedures to detect and respond to data breaches. In the unlikely event of a breach, we will notify you and the relevant authorities as required by law.

10. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or regulatory requirements.

Typically, we retain basic personal and transactional data for six (6) years after your last interaction with us, in compliance with tax and record-keeping laws.
Data that is no longer needed is securely deleted or anonymised.

You may also request the deletion of your personal data at any time (see section 11 below).

11. Your Legal Rights

Under UK data protection law, you have the right to:

• Access your personal data and request a copy.
• Rectify inaccurate or incomplete data.
• Erase your data (“right to be forgotten”).
• Object to processing based on legitimate interests or for direct marketing.
• Restrict processing in certain circumstances.
• Withdraw consent at any time (without affecting prior lawful processing).

Verification and Response Time

We may need to verify your identity before fulfilling your request. We aim to respond to all valid requests within one month. Complex or multiple requests may take longer, but we will keep you informed of progress.

12. Glossary (Summary)

• Personal Data: Any information that identifies an individual.
• Processing: Any action performed on personal data, such as collection, use, or storage.
• Controller: The organisation responsible for determining how and why personal data is processed.
• Processor: A third party that processes data on behalf of the controller.

Friendztravel UK Limited
Registered in the United Kingdom
Website: www.Travodeals.co.uk
Email: support@Travodeals.co.uk
Telephone: 0203 051 6999